Changing Services for Older People: The Neighbourhood Support Units Innovation

Author: Alan Walker
Published: May 1996
ISBN: 033519138X
Hardcover Book
Number of Pages: 184

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What are the issues underpinning the trend towards innovation in the community care of older people? What is the nature of that innovation: how is it experienced by older people and their carers? Changing Services for Older People sets out to address these pressing questions. It presents the findings of a major research project evaluating the outcomes of the Neighbourhood Support Units innovation in Sheffield. Key issues raised include the goals to create more flexible 'tailor made' services and the promotion of user- and carer-responsive forms of provision, shifts which are occurring in many other European countries. The aims of the book are two-fold. First, it reports on the outcomes of the initiative for older people and their carers, placing these findings in the context of current debates about community care. Second, it discusses the process of innovation in the social services, drawing on evidence gathered from policy-makers, managers and front-line workers to illustrate both the barriers to change and the ways in which successful innovation can be accomplished.

Table of Contents:

List of figures and tables
Preface
Abbreviations used
1 Introduction 1
2 Changing social services in Europe 6
3 Neighbourhood Support Units 21
4 Older people: attitudes towards services 50
5 Older people: impact of services 72
6 The carers' perspective 90
7 Support workers 120
8 User and carer involvement in principle and practice 135
9 Conclusion 152
Appendix 162
References 171
Index 178

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